Payment Policy
Website: https://ehaanza.com
Email: info@ehaanza.com
Accepted Payment Methods
At Ehaanza, we offer multiple secure payment options to ensure a smooth shopping experience:
- Credit Cards (Visa, MasterCard, RuPay, etc.)
- Debit Cards
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Net Banking
- Cash on Delivery (COD)*
- Razorpay Payment Gateway (for all online payments)
All online payments are processed securely via Razorpay, one of India’s most trusted and PCI DSS-compliant gateways.
Payment Confirmation
After successful payment, you’ll receive an order confirmation email with the order ID and summary.
If you do not receive confirmation within 1 hour, please contact us at info@ehaanza.com.
Cash on Delivery (COD)
COD is available for select products and pin codes.
We may charge a small COD handling fee, which will be displayed during checkout.
Please keep exact cash ready at the time of delivery.
Failed or Declined Payments
If your transaction fails:
- Retry after checking your internet connection and payment details
- Contact your bank to confirm if the issue is at their end
- For persistent issues, contact us at info@ehaanza.com
Refunds on Payments
Refunds (if applicable) are governed by our Refund & Cancellation Policy.
Refunds for online payments will be returned to the original payment method within 7–10 business days after approval.
Dispute Resolution
In case of any billing-related discrepancies or disputes, please email us at info@ehaanza.com with your order ID and payment proof. We aim to resolve all payment concerns within 3 working days.
Security
Your payment information is never stored on our servers. All transactions are encrypted and handled through secure SSL and payment gateway infrastructure.
If you need help with your order or payment, contact our support team:
📧 Email: info@ehaanza.com
